Shipping Policy
At Stardog Global, we're committed to delivering your order quickly, securely, and with care.
Processing Time
All orders are processed within 1–3 business days (Monday to Friday, excluding public holidays).
Once your order has been processed, you'll receive a confirmation email with your tracking information.
UK Shipping
Standard Delivery: 2–5 Business Days
Express Delivery: 1–2 Business Days (where available)
Shipping costs are calculated at checkout.
International Shipping
We ship worldwide.
Estimated delivery times:
- Europe: 5–10 Business Days
- United States & Canada: 7–12 Business Days
- Australia & New Zealand: 7–14 Business Days
- Rest of the World: 7–15 Business Days
Please note that delivery times may vary depending on your local postal service and customs clearance.
Order Tracking
Once your order has been dispatched, you'll receive an email containing your tracking number so you can monitor your delivery every step of the way.
Customs & Import Duties
International orders may be subject to customs duties, taxes, or import fees imposed by your country's customs authority. These charges are the responsibility of the customer.
Delivery Delays
While we aim to deliver your order within the estimated timeframes, delays can occasionally occur due to weather conditions, customs processing, courier issues, or peak shopping periods.
We appreciate your patience and understanding.
Incorrect Shipping Information
Please ensure your shipping address is correct before placing your order. Stardog Global cannot be held responsible for orders delivered to an incorrect address provided by the customer.
Lost or Damaged Parcels
If your parcel is lost or arrives damaged, please contact us within 7 days of the expected delivery date. We'll work with the courier to resolve the issue as quickly as possible.